Last updated July 29, 2026.
This Privacy Policy explains how Auto Care USA ("we," "our," or "us") collects, uses, and protects information from visitors to our website and customers of our four Greater Houston-area auto repair locations (Briar Forest, Rosenberg, Spring, and Katy, Texas). By using our website or submitting a form, you agree to the practices described here.
We collect information you provide directly, such as your name, phone number, email address, vehicle information, and service request details, when you request an appointment, ask for an estimate, or contact us through our website forms.
We may also collect standard technical information automatically, such as your browser type, device type, and pages visited, to help us maintain and improve the site.
We use the information you provide to respond to appointment requests and estimate inquiries, schedule and confirm service, communicate with you about your vehicle and account, and improve our website and customer experience.
We do not sell your personal information to third parties.
By providing your phone number and submitting a form on our website, you consent to receive text (SMS) messages from Auto Care USA related to your appointment request, service updates, and reminders. Message frequency varies. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase. You may opt out of text messages at any time by replying STOP to any message you receive from us, or by contacting your local Auto Care USA shop directly. Reply HELP for assistance.
We do not share your mobile phone number with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We may share information with trusted service providers who help us operate our business — for example, a scheduling or customer-communication platform used to process appointment requests — solely for the purpose of providing services on our behalf. We may also disclose information if required by law.
We retain customer and appointment information for as long as reasonably necessary to provide our services and comply with legal and business recordkeeping needs. We use reasonable administrative and technical safeguards to protect information in our care, though no method of transmission or storage is 100% secure.
You may request access to, correction of, or deletion of the personal information we hold about you by contacting your local Auto Care USA shop or using our website contact form. You may also opt out of SMS and email communications at any time as described above.
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.
Questions about this Privacy Policy can be directed to any of our four locations — see our Locations page for contact information — or through our Contact page.